Who calls, and why does it matter?
Civil litigation callers come in with a wide range of disputes not covered by a more specific practice area, such as contract disagreements, business torts, or property disputes. Some are calling because they were just served with a lawsuit, while others are considering filing one.
A caller who has just been served with a lawsuit usually has a strict deadline to file a response, and missing it can result in a default judgment against them.
What does the agent ask?
- What is the nature of the dispute?
- Has a lawsuit already been filed, by you or against you?
- What is the approximate amount in dispute?
- Who is the other party involved?
- Are there any upcoming deadlines, such as a response date to a filed complaint?
- Is there a written contract or agreement related to the dispute?
What does it capture for conflict and eligibility checks?
Capture the name of the opposing party and any related entities so the firm can check for a conflict before the consult is booked.
Questions about civil litigation intake
What if the caller was just served with a lawsuit?
The agent flags this as urgent and notes the deadline to respond, since missing it can result in a default judgment.
Does the agent handle disputes without a written contract?
Yes. It takes the intake based on the caller's account of the dispute, whether or not a written agreement exists.
What if the caller is considering filing a lawsuit rather than responding to one?
The agent takes the same intake details, since both scenarios need the same basic facts for the attorney to evaluate the matter.
How does the agent decide which attorney should handle the call?
It does not decide this. It records the intake details, and the firm routes the matter to the right attorney based on the type of dispute.
Stop missing civil litigation leads (and start growing revenue).
Book a short call to get your firm set up.
Book a call